UK Retailer Game Cancelling Some MGS 5 Pre-Orders

UK retailer Game is cancelling a growing number of pre-orders for the collector's edition of Metal Gear Solid 5: The Phantom Pain, curiously blaming each one on a payment or delivery address problems.

GameSpot has obtained several emails from customers affected by the cancellations [images of two can be found below] with each person disputing Game's reasoning for the cancellations.

One customer, who wished to remain anonymous, said an address issue instigated the cancellation. He claims to have placed his order in April, and checked on multiple occasions that Game both had the correct address and that a valid order had been logged into the system.

Another customer, who was told a payment problem brought about the cancellation, claimed there was easily enough money in the account to pay for order. The details attached to the Game account also appeared to be correct, he said, because the retailer shipped another product to him just days earlier.

It is unclear whether the pre-order cancellations are part of a wider issue at the retailer, or if a systemic problem has hindered the retailer's online payment processes. GameSpot has contacted the corporation for clarification.

The collector's edition of the game is currently unavailable to purchase at most other retailers.

Pictured above and below: Two emails from Game showing cancellation of orders and reasons cited

The Metal Gear Solid 5: The Phantom Pain collector's edition is priced at £99.99 at Game, and includes the main game, a 24cm replica of Snake’s bionic arm, special steelbook packaging, and a behind-the-scenes Blu-Ray.

There are also a number of in-game items exclusive to the collector's edition such as weapons, costumes, and XP boosts. A selection of these are tied to Metal Gear Online, which will launch after the main game is available.

In GameSpot's Metal Gear Solid 5: The Phantom Pain review we awarded it a 10/10.

"When it comes to storytelling, there has never been a Metal Gear game that's so consistent in tone, daring in subject matter, and so captivating in presentation," said our reviewer. "The Phantom Pain may be a contender for one of the best action games ever made, but is undoubtedly the best Metal Gear game there is."